by Julie Vivien | Jun 1, 2021
Ah, the one issue all tech writers must contend with: you worked hard, hunted down developers to find out about all the important features you need to document, tied subject matter experts to a chair until they gave you answers to your questions, lovingly crafted...
by Toni Ressaire | Dec 21, 2020
Planning content for embedded software help requires more than a content strategy; you need a context strategy. Plan the entire user experience, taking into account the context of users. Let’s look at how we create a context strategy at edc. We’ll use a real software...
by Toni Ressaire | Dec 21, 2020
At TECH’advantage, we are software editors in the oil and gas industry. When we talk about Big Doc in this article we mean user-oriented documentation. This article is based on our experience over several decades. Our orientations driven in conjunction with our...
by Andy McDonald | Dec 21, 2020
Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that’s why keywords are important, even in your content strategy. Today, users...
