by Julie Vivien | Oct 3, 2022
The empty page: a horror story in three words As I mentioned in my post about continuous delivery, my goal as a tech writer is to get as many SMEs writing their own documentation as I can. Getting people curious about documentation isn’t that hard, usually subject...
by Julie Vivien | Dec 14, 2021
There are many, many advantages to using Agile development and Continuous Delivery when you develop software. I’m not going to go too deep into the perks for developers and managers since many people have already done so much better than I ever could. No, I am going...
by Julie Vivien | Jun 1, 2021
Ah, the one issue all tech writers must contend with: you worked hard, hunted down developers to find out about all the important features you need to document, tied subject matter experts to a chair until they gave you answers to your questions, lovingly crafted...
by Toni Ressaire | Dec 21, 2020
Planning content for embedded software help requires more than a content strategy; you need a context strategy. Plan the entire user experience, taking into account the context of users. Let’s look at how we create a context strategy at edc. We’ll use a real software...
by Andy McDonald | Dec 21, 2020
There are a lot of variations in methods and terminology based on which technology does what, and it has evolved a lot. We talk about online help, context-sensitive help, contextualised help, targeted help, onboarding help, and many others. Some of the definitions are...
by Toni Ressaire | Dec 21, 2020
What are personas? A persona is a representation of a type of customer. Personas answer the question, “Who are we designing for?” and they help to align strategy and goals to specific user groups.You can begin by compiling everything you know about your customers and...
