The edc blog
Preview UI Help Before You Publish
When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we're thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we've thought of the end user...
Using Access Management (Authentication) to Design Personalised User Content
When you store user data based on logins to your software, you’re in a position to dive deeper into contextual embedded help. User data can drive your embedded content, providing more relevant information for each user. In this article, we’ll talk about using data...
Let’s get personal: How we imagined personalized embedded software help in YouTube
YouTube has great embedded and online help. Using edc, we imagined how we could take it one step further. In this article, we show you how you can harness user data to design personalized embedded software help. We’ve used the example of YouTube help and designed...
5 Embedded Help Examples
If you think improving customer experience using embedded help is limited to tooltips, think again. Here we show you 5 embedded help examples that you may not have considered. Mailchimp is a brand that is famous for thinking outside the box. We found 5 great examples...
Improve User Experience: Embed FAQ in Software
Imagine your users accessing FAQ for your software product right inside the interface. No more searching online documentation for answers to frequently asked questions. For those questions that are so common, shouldn't they be easy to find? You improve the user...
Molecular Content: Reusing Information Particles
We all remember studying molecules in school. It's the smallest particle of a chemical compound that can take part in a chemical reaction. When we think about how information is used today, molecular content is key to feeding information to devices that can create...
