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The impact of Agile vs waterfall development on user help

The impact of Agile vs waterfall development on user help

There are many, many advantages to using Agile development and Continuous Delivery when you develop software. I’m not going to go too deep into the perks for developers and managers since many people have already done so much better than I ever could. No, I am going...
Help, my users don’t read the software user help !

Help, my users don’t read the software user help !

Ah, the one issue all tech writers must contend with: you worked hard, hunted down developers to find out about all the important features you need to document, tied subject matter experts to a chair until they gave you answers to your questions, lovingly crafted...