by Toni Ressaire | Dec 21, 2020
Planning content for embedded software help requires more than a content strategy; you need a context strategy. Plan the entire user experience, taking into account the context of users. Let’s look at how we create a context strategy at edc. We’ll use a real software...
by Toni Ressaire | Dec 21, 2020
What are personas? A persona is a representation of a type of customer. Personas answer the question, “Who are we designing for?” and they help to align strategy and goals to specific user groups.You can begin by compiling everything you know about your customers and...
by Toni Ressaire | Dec 21, 2020
At TECH’advantage, we are software editors in the oil and gas industry. When we talk about Big Doc in this article we mean user-oriented documentation. This article is based on our experience over several decades. Our orientations driven in conjunction with our...
by Toni Ressaire | Dec 21, 2020
When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we’re thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we’ve thought of the end...
by Toni Ressaire | Dec 21, 2020
YouTube has great embedded and online help. Using edc, we imagined how we could take it one step further. In this article, we show you how you can harness user data to design personalized embedded software help. We’ve used the example of YouTube help and designed...
