by Andy McDonald | Dec 21, 2020
There are a lot of variations in methods and terminology based on which technology does what, and it has evolved a lot. We talk about online help, context-sensitive help, contextualised help, targeted help, onboarding help, and many others. Some of the definitions are...
by Andy McDonald | Dec 21, 2020
In the core definition of Information 4.0, information is molecular, autonomous and profiled. It is also ubiquitous in that it can be present everywhere or anywhere. Contextualization & user experience based on Information 4.0 principles are at the core of our...
by Andy McDonald | Dec 21, 2020
Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that’s why keywords are important, even in your content strategy. Today, users...
by Andy McDonald | Dec 21, 2020
When you store user data based on logins to your software, you’re in a position to dive deeper into contextual embedded help. User data can drive your embedded content, providing more relevant information for each user. In this article, we’ll talk about using data...
by Andy McDonald | Dec 18, 2020
If you think improving customer experience using embedded help is limited to tooltips, think again. Here we show you 5 embedded help examples that you may not have considered. Mailchimp is a brand that is famous for thinking outside the box. We found 5 great examples...
