by Andy McDonald | Dec 21, 2020
Developing a content strategy is more than just organizing your content into categories. Your content strategy for online help should help users find the information they need. And that’s why keywords are important, even in your content strategy. Today, users...
by Toni Ressaire | Dec 21, 2020
When we talk about user experience, we usually think of end users. But what about writers and developers who use software? At edc, we’re thinking about you. Now you can preview UI help before you publish, as you write. Certainly, we’ve thought of the end...
by Andy McDonald | Dec 21, 2020
When you store user data based on logins to your software, you’re in a position to dive deeper into contextual embedded help. User data can drive your embedded content, providing more relevant information for each user. In this article, we’ll talk about using data...
by Toni Ressaire | Dec 21, 2020
YouTube has great embedded and online help. Using edc, we imagined how we could take it one step further. In this article, we show you how you can harness user data to design personalized embedded software help. We’ve used the example of YouTube help and designed...
by Andy McDonald | Dec 18, 2020
If you think improving customer experience using embedded help is limited to tooltips, think again. Here we show you 5 embedded help examples that you may not have considered. Mailchimp is a brand that is famous for thinking outside the box. We found 5 great examples...
